Honestly, When I wrote American I didn't expect a response. Not that what follows is all that satisfying. It's funny, a signed email with no process to respond. Not that I didn't try. He completely misses the points: If you charge someone extra, you should deliver. Note that I didn't say they lost my bags. … Continue reading The Saga Continues: American Air’s response →

May 12, 2011 American Airlines Customer Relations P.O. Box 619612 MD 2400 DFW Airport, TX 75261-9612 Attn:  Mr. Craig Kreeger Senior VP of Customer Experience, American Airlines Dear Craig: On a recent flight to California I picked up an American Way Magazine and read the article about you and your department with interest. It certainly … Continue reading My letter to the VP of Customer Belly Tickles →

Throughout the bible, a place called "Gehenna" is mentioned in reference to hell. In Jesus' time, it was thought that there was an actual Gehenna which was best described as a perpetual burning trash dump - a tire fire in today's time most likely. It's where trash, bodies, and whatnot were set afire. No doubt, … Continue reading La Tierra de la Fea. Long Beach California. →

At what age do you start dressing like a grown up? This thought hit me as I stared out of my hotel room one day in Portland. Everybody, and I mean everybody - from college aged to Grandma, passing by in downtown Portland was dressed like I do when I'm working at home. Like a … Continue reading Portland, one of the cooler cities in the west. →

About every year or so I get a really cool trip. One that would be fun to go as a family but prohibitively expensive. This was the year for the fun trip. I get sniffs of great trips every few months. Typically a sales director will want pricing for live training and query my boss, … Continue reading I get to go across the pond →

As I look over this body of work, however meager it is, I see that although I've been to the DC area a few times, I've never really bothered writing about it. Not that I'm going to put a dent in that streak today, although I'll touch on it a little. First, some disclosure. I … Continue reading Washington DC, 12/25-1/1 →

Unlike most of my trips, which tend to generate income, and where I enjoy a substantial amount of freedom, this trip was for a convention of sorts. So with that you get all the misery, and none of the fun or control. Luckily I wasn't asked to be a booth babe as I have been … Continue reading Las Vegas, Worst city in the US →

Well, No fear actually. Just the loathing part. There are a few things in this world that in general I try to avoid. Tourists, and executives. Especially executives that aren't in my chain of command. Within my little group my ability to visit one of our corporate offices with nearly zero interaction with director levels … Continue reading Fear and Loathing in Las Vegas.. Part 1 →