May 12, 2011 American Airlines Customer Relations P.O. Box 619612 MD 2400 DFW Airport, TX 75261-9612 Attn:  Mr. Craig Kreeger Senior VP of Customer Experience, American Airlines Dear Craig: On a recent flight to California I picked up an American Way Magazine and read the article about you and your department with interest. It certainly … Continue reading My letter to the VP of Customer Belly Tickles →

Throughout the bible, a place called "Gehenna" is mentioned in reference to hell. In Jesus' time, it was thought that there was an actual Gehenna which was best described as a perpetual burning trash dump - a tire fire in today's time most likely. It's where trash, bodies, and whatnot were set afire. No doubt, … Continue reading La Tierra de la Fea. Long Beach California. →

At what age do you start dressing like a grown up? This thought hit me as I stared out of my hotel room one day in Portland. Everybody, and I mean everybody - from college aged to Grandma, passing by in downtown Portland was dressed like I do when I'm working at home. Like a … Continue reading Portland, one of the cooler cities in the west. →