Over a month ago, I bought a few hats from these clowns.
Within a week, I regretted it. Just like something else I found on Facebook, it looked like they drop shipped it from overseas, and I was in for a long wait for my stuff. Same dopey shipping process that sends endless updates. I forgot who I ordered from before, but about the time I was wondering where my shit was, it showed up. Same here.
I get a delivery notification from them, same day I had some Amazon stuff show up. But that was a Saturday when the notification said it arrived Tuesday. It didn’t. So I waited a week, and emailed them and told them my stuff didn’t show.
They insisted it was delivered and I need to check with USPS. Took two tries to get the actual tracking number from them. Look at this silliness:
Riddle me this. How does it show out for delivery at 2:09, but delivered at 11:34?
I pointed that out. They said it was delivered. I said it wasn’t.
I go to complain to USPS and found out I can’t. The shipper has to. And, I paid them insurance on the delivery. So my last communication with these fools was to claim insurance, gimme my hats, or otherwise refund my dough.
Silence.
Fuggit. Today, I dispute the charge. Screw those guys. Some mail carrier probably stole them.
Contrast this to FedEx and Chewy.
I bought a new martingale collar for Winston. The one I bought when he outgrew the last one has no clip, and it’s a chore to get him in it. Doesn’t like the process of slipping on his noggin. So I ordered a cool new one.
This week, I get a notification it was delivered. But the pic wasn’t my porch. I’ve had FedEx issues from time to time. Two houses ago, the number was 1101. But I’d get packages for 1110 all the time. I’d waddle up the street and drop them on their porch. Figuring this, I went around the neighborhood looking for that porch. Didn’t find it. So on the delivery notification, I hit the link to say no delivery.
Then, Chewy sent me a survey, how was my order? I said it wasn’t. It was mis-delivered.
End of day, not an hour or two later, I was lifting in my garage when I see a FedEx truck round the corner, and the dude waves at me. A minute or two later, I hear a honk, and dude out front handed over my package and said sorry, it was delivered to a house down the street. I didn’t notice the porch, because they had crap in the front of it.
I finished my workout, sat at my desk and there was an email from Chewy apologizing for the problem and they’ve shipped a replacement.
Dang. That’s customer service. I like the collar, and was about to buy one for Aria. Hell, I’ll see if I can pay for it.
I think if it’s not Amazon, If they don’t have FedEx or UPS, if it’s someone new I may take a pass, .
Inspected By Pat 